Refund Policy

At customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Refund Eligibility

  • Timeframe: Refund requests must be made within 7 days of receiving your order.
  • Condition: Items must be unused, in their original condition, and with all packaging and tags intact.
  • Non-Refundable Items:
    • Undergarments (for hygiene reasons)
    • Cosmetics that have been opened or used
    • Gift items without original packaging

Refund Process

To initiate a refund, please contact us at durranimart92@gmail.com or via WhatsApp at 03175263430 Include your order details and reason for the return.

Refund Approval

Once we receive and inspect your item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days.

Contact Us

If you have any questions, feel free to contact us: